Help & FAQ
Quick answers about shopping with us, product availability and in-store services.
Shopping with us
Can I buy online?
Our online store is a catalog for now — browse products, check availability and send us an enquiry. You can purchase in any of our stores, and our team can hold items for you on request.
Are the prices online the same as in store?
Yes. Prices shown online are in Canadian dollars and match in-store pricing at the time of publishing. Promotions may vary by store, so check with your local team if in doubt.
Can you order something that is not listed?
Often, yes. Send us a message with the product, size and quantity and we will check with our suppliers.
Stock & availability
How accurate is the stock status?
Stock is updated regularly, but it can change quickly. “Low stock” means only a few remain. Call your store or send an enquiry to confirm before you visit.
Can you hold an item for me?
Yes — contact the store directly or send an enquiry from the product page and the team will let you know how long they can hold it.
Can I see which store has a product?
Open any product and expand “Availability in store”, or use the “Available at store” filter on the shop page.
In-store services
Do you offer fitting and sizing advice?
Absolutely. Our staff can help with sizing for gloves, pads, helmets, footwear and apparel, and recommend gear for your level and budget.
Do you supply teams, schools and clubs?
Yes. We work with teams and clubs on equipment bundles and group orders. Use the contact form and tell us about your team.
Enquiries & contact
How quickly will you reply to my message?
We aim to reply within one business day. For urgent questions, calling the store is the fastest way to reach us.
What do you do with my details?
We only use the details you send us to respond to your enquiry. See our privacy policy for more information.
Still have a question?
Our team is happy to help.